Welcome to the Kiss ‘N’ Silver FAQs page! Here, we’ve compiled answers to some of the most common questions our customers have. If you have any additional questions, please feel free to reach out to us!
1. What is Kiss ‘N’ Silver?
Kiss ‘N’ Silver is a jewelry brand dedicated to providing high-quality, affordable pieces that allow you to express your unique style. We offer a curated collection of stunning jewelry designed for everyday wear and special occasions.
2. How can I place an order?
Placing an order is easy! Simply browse our collection, select the items you wish to purchase, choose your preferred size (if applicable), and click the "Add to Cart" button. Once you're ready to checkout, follow the prompts to complete your order.
3. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Other secure online payment options
4. How long will it take for my order to arrive?
After processing your order (which typically takes 1-2 business days), shipping times vary by location:
- UK and Europe: 4-10 business days
- United States and Canada: 4-12 business days
- Australia and New Zealand: 5-12 business days
- Rest of the World: 5-12 business days
Please note that these timeframes can be affected by customs and other unforeseen delays.
5. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £50, with no hidden fees. Enjoy shopping with us and have your items delivered straight to your door!
6. Can I track my order?
Absolutely! Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your order’s status until it arrives at your doorstep.
7. What is your return policy?
We offer a 14-day return policy. If you are not completely satisfied with your purchase, you may initiate a return for a refund. Items must be unused, unworn, and in their original packaging. For more details, please see our Returns and Refunds Policy.
8. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
9. How can I contact customer support?
For any questions or concerns, you can reach our customer support team at info@kissnsilver.com. We are here to assist you and respond to inquiries as promptly as possible.
10. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services. However, all of our jewelry comes beautifully packaged, making it perfect for gifting!
11. Are your products suitable for sensitive skin?
Our jewelry is made with high-quality materials. However, individual reactions can vary. If you have sensitive skin, we recommend checking the product description for specific materials before purchasing.
12. Can I cancel or change my order?
If you wish to cancel or change your order, please contact us within 24 hours of placing the order. Once the order has entered processing, we are unable to make changes or cancellations.
13. Do you ship internationally?
Yes, we ship worldwide! Please refer to our shipping policy for more information on estimated delivery times and shipping costs.
If you have any other questions that weren't covered here, please don't hesitate to reach out. Thank you for choosing Kiss ‘N’ Silver.
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