At Kiss ‘N’ Silver, we strive to provide a seamless shopping experience, ensuring that your luxury pieces arrive safely and on time. Below, you'll find detailed information about our shipping process, timeframes, and procedures to keep you informed every step of the way.
Processing Time
Once your order is placed, it will undergo processing, which typically takes 1-2 business days. During this time, our team carefully prepares your items for shipment, ensuring that all quality checks are completed before dispatch.
Shipping Times
We work with trusted international shipping partners to deliver your order. Delivery times can vary depending on your location, but estimated shipping times are as follows:
- United Kingdom: 3-10 business days
- Europe: 4-10 business days
- United States and Canada: 4-10 business days
- Australia and New Zealand: 4-10 business days
- Rest of the World: 5-20 business days
Please note that delivery times may vary slightly due to customs processing times and any unforeseen shipping delays that are out of our control.
Shipping Costs
We offer free standard shipping worldwide on all orders over £50, with no hidden fees. Enjoy shopping with ease and have your items delivered straight to your door! For orders below £50, shipping rates range from £4.20 to £6.20, depending on your country or region.
Customs, Duties, and Taxes
Orders shipped internationally may be subject to customs duties, taxes, and import fees, as determined by your country’s regulations. While any customs fees or taxes incurred are the responsibility of the buyer, Kiss ‘N’ Silver does its best to help customers avoid these charges, and in most cases, they won’t apply. However, as we cannot guarantee this, we recommend contacting your local customs office for more information.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress and estimated delivery date. Please allow 48-72 hours for the tracking information to be updated after dispatch.
Delayed or Lost Shipments
While we do our best to ensure your order is delivered within the specified timeframes, occasional delays may occur due to factors beyond our control, such as customs clearance or postal service delays. If your order hasn’t arrived within the estimated delivery time, please allow an additional 5-7 business days before contacting our customer support team.
If your package is lost in transit, please notify us, and we will work with the shipping carrier to locate and resolve the issue. In rare cases where a package cannot be found, we will offer a replacement or refund.
Incorrect Shipping Information
Please ensure that all shipping details provided at checkout are accurate. Kiss ‘N’ Silver is not responsible for orders that are undeliverable due to incorrect or incomplete shipping addresses. If you notice an error in your shipping information after placing your order, contact us immediately so we can update your details before the order is processed.
Order Cancellations & Changes
If you wish to cancel or modify your order, please contact us within 24 hours of placing the order. Once the order has entered the processing stage, we are unable to make changes or cancellations.
Shipping Policy for Failed Pickups
If a customer fails to pick up their package on time, we will send a replacement free of charge. However, the customer must cover the shipping fee for the replacement. Refunds are not applicable in these cases.
Contact Us
If you have any further questions about shipping or need assistance with your order, our customer support team is here to help. Simply reach out to us via our Contact Us page or email us at info@kissnsilver.com, and we’ll be happy to assist you.
How to return please visit our Returns and Refunds page.