At Kiss ‘N’ Silver, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have established a straightforward return and refund policy to ensure a hassle-free experience.
Return Period
You may initiate a return within 14 days from the date you received your order. To qualify for a return, items must be unused, unworn, and in their original packaging, with all tags attached.
How to Initiate a Return
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Contact Us: To begin the return process, please contact our customer support team at info@kissnsilver.com within the return period. Include your order number and a brief description of the reason for the return.
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Return Authorization: Once we receive your request, we will provide you with a return authorization number and instructions on how to return your item.
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Prepare Your Package: Carefully pack your item(s) in their original packaging. Include a note with your order number and return authorization number inside the package.
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Ship Your Return: Send your return to the address provided in your return authorization email. We recommend using a trackable shipping service to ensure your return is received.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. In those instances, we will cover the return shipping fees. Please ensure that all returns are sent with tracking for confirmation.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 3-7 business days, and a credit will automatically be applied to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following our return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt at info@kissnsilver.com. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable, including:
- Personalized or custom-made items
- Items marked as final sale
Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order has entered the processing stage, we are unable to make changes or cancellations.
Contact Us
For any questions regarding our returns and refunds policy, please reach out to our customer support team at info@kissnsilver.com or visit our Contact Us page. We are here to assist you and ensure your experience with Kiss ‘N’ Silver is positive.
For shipping information visit our Shipping Policy page.